Submit a suggestion or complaint to the CP - Comboios de Portugal services

Information and the possibility to submit suggestions and complaints related to CP - Comboios de Portugal services online.

Service channels

Find out where you can do the service and what the advantages of each channel

Who can submit a suggestion or complaint to the CP - Comboios de Portugal services?

Any citizen or business.

When can you submit a suggestion or complaint to the CP - Comboios de Portugal services?

  • Any time

Where submit a suggestion or complaint to the CP - Comboios de Portugal services?

Online:

On site:

  • Paper form available at stations and outlets
  • Complaint Books available at stations and outlets

What are the documents and requirements to submit a suggestion or complaint to the CP - Comboios de Portugal services?

What is the price to submit a suggestion or complaint to the CP - Comboios de Portugal services?

It is free of charge.

What is the deadline to submit a suggestion or complaint to the CP - Comboios de Portugal services?

CP - Comboios de Portugal does not indicate an exact timeframe for responding to suggestions or complaints. For a quicker response, you can send a message via WhatsApp to the number 962 001 210.

How submit a suggestion or complaint to the CP - Comboios de Portugal services?

Through the Internet, CP - Comboios de Portugal service users can submit their suggestions and complaints without having to travel, only needing to provide their name and email address.