Reporting the activity of travel and tourism agencies operating under the freedom to provide services

Travel and tourism agencies from other European Union or European Economic Area countries may provide services in Portugal up to five times a year.

Their activity must be reported in the portal of the National Tourism Register.

Service channels

  • Reporting online

    Reporting the activity of travel and tourism agencies operating under the freedom to provide services is mandatory, free of charge, and done online

Procedure and requirements

Documentos and requirements

To report the activity of a travel and tourism agency under the freedom to provide services, you will need to attach the following documents:

  • A document issued in the country of origin confirming that the agency is able to carry out the activity
  • Name of the agency and marks to be used, with a document confirming authorisation to use the mark (if applicable)
  • Proof of a current mandatory civil liability insurance policy or equivalent
  • Proof of insurance or a fund that protects consumers should the agency not comply with the contract

When reporting activity under the freedom to provide services, Turismo de Portugal, the national tourism authority, will accept documents submitted in the agency’s original language, provided it is possible to validate their content.

If Turismo de Portugal is unable to validate their content, it may request that the company submit the documentation accompanied by an official translation into Portuguese.

To report the activity of a travel and tourism agency under the freedom to provide services, you will need to sign in using one of the following means of authentication:

  • Digital Mobile Key (CMD)
  • Citizen Card
  • public Tax Office password: login details for the Tax Office website (TIN and password)

If you do not yet have a Digital Mobile Key, find out how to activate your Digital Mobile Key.

If you want to use your Citizen Card, find out how to sign in with a Citizen Card.

Procedure

To report the activity of an agency operating under the freedom to provide services, please log in to the National Tourism Register portal and follow these steps:

  1. Under ‘Novos registos/comunicações’ [New registrations/reports], select the options ‘Agência de viagens e turismo’ [Travel and Tourism Agency] and then ‘Registo de atividade’ [Registration of activity].
  2. Fill in the details relating to the travel agency you are registering
  3. In the company name and details field, select the option to indicate that the company is based in another European Union or European Economic Area country.
  4. Select the option confirming that you are legally authorised to carry out the activity in another EU or EEA country and that you intend to carry out the activity on a sporadic and occasional basis (up to five times a year) under the freedom to provide services.
  5. Click on ‘Iniciar formulário’ [Start form], complete all the required fields and submit the application

If you have not submitted all the documents, you will not be able to proceed with the application.

Once your request has been submitted, reviewed and approved, you will receive an email confirmation from Turismo de Portugal. The agency’s information will be recorded in the National Register of Travel and Tourism Agencies (RNAVT).

Obligations

  • Provision of the claims ledger
  • The agency must indicate the name and address of its registered office in all contracts, correspondence, publications, advertisements and in all commercial activities, including online

Legislation, refusals, contests, claims

Legislation

Competent Entity

Turismo de Portugal, I.P.