Accessing Institute for Mobility and Transport (IMT) Services
At the Institute for Mobility and Transport (IMT) you can access services related to driving licenses, registration certificates, drivers' certificates and vehicle licensing, among others. Access to these services and clarification of doubts can be done online, at the desk, by phone or e-mail.
This page provides information on:
Some IMT (Institute for Mobility and Transport) services can be accessed online via the IMT online website, using your computer, mobile phone or tablet.
On this gov.pt website, you can find information about various IEFP services, what can and cannot be done online, and what you will need to use these services.
If you have any questions or want to find more information about the services, you can ask for help via the ‘Apoio’ (‘Support’) button located on all pages on the website.
Use the Digital Mobile Key for various online services
To use public services online, we recommend that you have a Digital Mobile Key (CMD). With the CMD, you can sign in securely to various public and private websites (banks, insurance companies, hospitals, etc.) using your mobile phone or email.
Find out how to activate the Digital Mobile Key.
Find out more about the Digital Mobile Key and other means of authentication on Autenticação.gov.
You can access IMT online using one of the following means of authentication:
- the Digital Mobile Key (CMD)
- your Citizen Card
- your access details for the Tax Office website – tax identification number (TIN) and password.
Are you looking for any of these services?
There are somo of the services available on IMTOnline:
- Revalidate a driving licence
- Replace a driving licence
- Exchange a foreign driving licence for a Portuguese driving licence
- Request the issue of a TVDE [individual and remunerated passenger transport in unmarked vehicles through electronic platforms] driver certificate
- Apply for a parking card for persons with disabilities.
If the service you are looking for is not on the list above, use the search bar at the top of this page to search for it. You can also search the IMT website for more information about the services.
IMT services are provided at IMT Regional Directorate offices and at IMT offices. To find out which service desks provide the service you want, visit the IMT website. Alternatively, you can also access certain IMT services at Citizen Shops and Citizen Spots. Check the locations page and open the individual page for each Citizen Spot to find out which services are provided there.
In most cases, you don’t have to book a face-to-face appointment at the IMT, but it is recommended.
However, you must book an appointment in the following situations:
- submitting documents to exchange a foreign driving licence for a Portuguese one – you must book an appointment in Lisbon (Saldanha or Marvila Citizen Shops), Porto, Setúbal or Faro;
- procedures involving legal entities (such as service providers, driving schools and agencies).
You can book an appointment online on the SIGA platform or the SigaApp (available for iOS and Android).
Whether or not you have an appointment, face-to-face consultations are limited to three matters (the same or different) per person.
If you go to an IMT service desk without an appointment, you can get a ticket using the SigaApp mobile application.
NB: If you are entitled to priority service, you do not need to make an appointment.
Any enquiries and requests for information or clarification should preferably be made either:
- by calling the IMT Support Line (+351 210 488 488 working days from 9 a.m. to 5 p.m.) for any matter
- via the contact form on the IMT portal for questions regarding drivers, vehicles, transport, maritime/port activities or other matters. You will receive a reply by email.
Information updated on October 29, 2024.