Accessing Institute for Employment and Vocational Training (IEFP) Services

Some IEFP (Institute of Employment and Vocational Training) services can be accessed online via the Iefponline website, using your computer, mobile phone or tablet.

On this gov.pt website, you can find information about various IEFP services, what can and cannot be done online, and what you will need to use these services.

If you have any questions or want to find more information about the services, you can ask for help via the ‘Apoio’ (‘Support’) button located on all ePortugal pages.

Use the Digital Mobile Key for online services

To use public services online, we recommend that you have a Digital Mobile Key (CMD). With the CMD, you can sign in securely to various public and private websites (banks, insurance companies, hospitals, etc.) using your mobile phone or email.

Find out how to activate the Digital Mobile Key.

Find out more about the Digital Mobile Key and other means of authentication on Autenticação.gov.

You can access Iefponline using one of the following:

Are you looking for any of these services?

These are some of the services available on Iefponline:

• Register with a job centre
• Search for a job
• Search for vocational training
• Apply as a host organisation for ATIVAR.PT traineeships.

If the service you are looking for is not on the list above, use the search bar at the bottom of the page to look for it. You can also search the IEFP website to find more information about the services.

IEFP also has video call assistance available. However, it is only available for the following services:

• Registration/re-registration with the IEFP
• Searching for job vacancies.

The appointment for the video call service must be made through the SIGA platform. To book, follow these steps:

1. click on “make your appointment here” and choose “selection by entity” 
2. select “Instituto de Emprego e Formação Profissional” and log in
3. Choose the topic you want to schedule “registration/re-enrollment in the IEFP” or “search for job offers” and in the type of service click on “video”.

On the day and time of your appointment, access the link you received in your email to enter the video call.

For further information on the video call, please consult the IEFP portal.

IEFP support by video call

IEFP offers support by video call, in individual and group sessions, for those who have already registered with a job centre.

In individual sessions, you can validate your registration for employment and find job vacancies and employment measures, etc.

Group sessions provide information to several people at the same time on their rights and duties, unemployment benefit rules and how to use the services on the iefponline portal, such as applying for job vacancies.

To find out how to participate in IEFP videoconferences, please read the FAQ on services by videoconference section.

IEFP services are provided at any IEFP desk, including the service points in the Citizens Shops.

Face-to-face appointments at the IEFP do not need to be scheduled, but if you prefer, you can make an appointment. Unscheduled appointments are subject to the number of tickets available each day.

You can schedule an appointment for the following services:

• General attendance, declarations, changes/updates
• Registration / re-registration for employment, with or without application for unemployment benefit
• Search for job offers
• Recruitment of workers
• Programs and measures
• Answers to training, Qualifica Center and other supports.

The appointment is made through the following tools:

• Online - on the SIGA platform or on the mobile application SigaApp (available for Android and iOS)
• E-mail - search the e-mail of the employment service where you want to go
• Telephone - call the IEFP Contact Center (215 803 555), on working days, from 9am to 7pm
• In person - search for the address of the employment service where you want to go.

NB: You must make an appointment for each matter you wish to deal with. If you are entitled to priority service, you do not need to make an appointment.

For information or queries, you can call the IEFP Contact Centre on +351 215 803 555, on working days from 9 a.m. to 7 p.m.

Alternatively, you can contact the IEFP Centres Network.