Assistance at the Mobile Citizen Spots
The Mobile Citizen Spot (Mobile CS) is an itinerant service point that takes more than 35 public services to the most remote locations from urban centres and supports the most isolated populations.
The Mobile CS operates on routes and schedules managed monthly by parish councils, town halls or inter-municipal communities. You should contact these organisations to find out which routes and timetables are planned for each area.
Where will the Mobile Citizen Spots be?
- Alfândega da Fé: check the itinerary on the Municipality's website
- Almeirim: check the itinerary on the Municipality's website
- Douro e Tâmega: check the itinerary on the Association of Douro and Tâmega Municipalities website
- Idanha-a-Nova: check the daily itinerary on the Municipality's website
- Macedo de Cavaleiros: check the daily itinerary on the Municipality's website
- Mirandela: consult the itinerary on the Municipality's website
- Mogadouro: see the daily itinerary on the municipality's website
- Viseu: consult the itinerary on the municipality's website.
The Mobile Citizen Spaces in Alfândega da Fé, Idanha-a-Nova, Macedo de Cavaleiros, Mirandela and Mogadouro do not need to be booked; they operate without an appointment. The Mobile Citizen's Spots in Viseu must be booked by appointment:
Where will the Senior Citizen Spots be?
The Senior CS are available in the municipalities of Arcos de Valdevez, Gondar, Lagos and Marinha Grande.
Arcos de Valdevez
You can make an appointment for the Senior CS by dialling 258 521 073 or 962 810 679.
Gondar
You can make an appointment for the Senior CS by calling 255 441 055
Lagos
You can make an appointment by calling 282 771 700/282 780 900, or by emailing espaco.cidadao@cm-lagos.pt
Marinha Grande
You can make an appointment by calling 244 695 343 or 244 214 845
What services can be provided at the Mobile Citizen Spots?
The Mobile CS is part of the national network of Citizen Spots, one-stop-shops with assisted digital service, where citizens can deal with various issues related to the Public Administration, including:
- changing the address on the Citizen's Card
- activate the Digital Mobile Key (CMD)
- revalidate their driving licence
- request a criminal record certificate
- request the European Health Insurance Card
The Solidarity Citizen Spot (CS Solidarity) and the Senior Citizen Spot (Senior CS) were also created, allowing for a more personalised and inclusive service. The operators travel with fully portable equipment to day centres, residential and nursing homes, misericórdias and unions/parish councils.
The CS Solidarity offers the same services as the more than 870 Citizen Spots throughout the country. The Senior CE's list of services has been adapted to the needs of an older age group. Both operate by appointment only.
Information updated on January 9, 2025.