Get a digital queue ticket for Citizen Shops

If you need to go to Citizen Shop, you can take a digital queue ticket for the Shop service desks, before going there.

The service tickets are available on the gov.pt portal and on the Citizen Map app, 30 minutes after the opening of each shop and up to one hour before they close.

On this page you will find information on:

HOW TO GET a queue ticket online on the ePortugal portal

On the Citizen Shops pages on the gov.pt portal

  1. Go to the public service bureaus page.
  2. Use the filters on the left and choose "Citizen Shop" and the district you want.
  3. Click on the Citizen Shop of your choosing. It will open the Shop’s page.
  4. On the Citizen Shop’s page you chose, on the tab "Desks and tickets", click on the desk you want and then choose the service.
  5. Choose whether you want to receive the ticket by SMS or e-mail.
  6. Show the digital queue ticket as proof when your number is called at the desk.

On the Citizen Map on the gov.pt portal

  1. Go to the Citizen Map. On the right side of the screen you will see a list of Citizen Shops near you.
  2. Click on the Shop of your choosing. It will open the Shop’s page.
  3. On the Citizen Shop’s page you chose, on the tab "Services", click on the desk you want and then choose the service. Click on "Get ticket".
  4. Choose whether you want to receive the ticket by SMS or e-mail.
  5. Show the digital queue ticket as proof when your number is called at the desk.

On the Citizen Map app (available for iOS and Android)

  1. Open the app and search for the Shop nearest to you. Browsing the map you will see the existing Citizen Shops.
  2. Choose the Citizen Shop you prefer. A new menu will open.
  3. In the "Services" tab of the menu, choose the desk you want and then choose the service. Click on "Get ticket".
  4. Choose whether you want to receive the ticket by SMS or e-mail.
  5. Show the digital queue ticket as proof when your number is called at the desk.