Change the data associated with the Digital Mobile Key
The Digital Mobile Key (CMD) stores the holder's data associated with their registration when activated. If you need to make any changes to your CMD data, you can do so at a Citizen, on the Autenticação.gov portal, or by telephone.
At the Citizen Spot, you can change all the data associated with the CMD. For security reasons, only some data can be changed on the Autenticação.gov portal and by telephone.
Note: For security reasons, it is not possible to change PIN codes over the phone.
Service channels
Learn where you can carry out the service and what are the advantages of each channel
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Online
Change the data in the reserved area of the Autenticação.gov portal.
Free of charge
You will need a Digital Mobile Key (CMD) or Citizen Card to authenticate on the Autenticação.gov.pt portal.
This service can be done with video call support. Click on the "Support" button on the right side of the page to schedule a video call.
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by phone
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In person
You can change any data associated with your CMD.
Free of charge
Available throughout the Citizen Spots' network.
Who can change the data associated with the Digital Mobile Key?
What do you need to change the data associated with the Digital Mobile Key?
There are no requirements to change your Digital Mobile Key details on the Autenticação.gov portal or at a Citizen Spot.
To change your details by phone, you need to have the gov.pt app for Android, Huawei or iOS installed on a mobile phone with biometric capabilities (facial recognition or fingerprint).