Cancel the Digital Mobile Key
The Digital Mobile Key (CMD) can be cancelled at any time.
There are some situations when you need to cancel the Digital Mobile Key in order to activate a new one, such as when:
- you activate a CMD using the access data to the Portal das Finanças, and do not receive the letter by mail
- you have your mobile phone number associated to a family member's CMD registration and now want to activate a CMD for yourself with that mobile phone number
- you want to change data such as adding Social Security, SNS or NIF number to the CMD registration
- change the type of identification document
For example, if you have activated the CMD with a Residence Card and, in the meantime, you have obtained Portuguese nationality and the respective Portuguese Citizen Card, you must cancel your current CMD in order to activate the new one with the Citizen Card.
Service channels
Learn where you can carry out the service and what are the advantages of each channel
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Online
You need to authenticate yourself with Mobile Digital Key or with Citizen Card.
Free
You can cancel your Digital Mobile Key at any time.
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Telephone
You can request the cancellation of the Mobile Digital Key by phone through the Citizen Line.
Free
CancelYou should call from the mobile number that is associated with the registration of the Mobile Digital Key.
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At a location
Take with you the identification document you used to activate the CMD.
Free
You can request the cancellation of the Mobile Digital Key at a counter in the Citizen Spaces.
Who can cancel the Digital Mobile Key?
What are the documents and requirements to cancel the Digital Mobile Key?
You need to authenticate yourself with Digital Mobile Key or Citizen Card.
Citizen Spot
Take with you the identification document that you used to activate the CMD.
You must call from the mobile phone number associated to the CMD.
What is the price to cancel the Digital Mobile Key?
Cancelling the Digital Mobile Key is free of charge.
How long does it take to cancel the Digital Mobile Key