The Digital Mobile Key (CMD) temporarily locks up if you enter the wrong PIN code three times in a row. If you insist and continue entering the wrong PIN code, the CMD will lock permanently after a few attempts.
The Digital Mobile Key (CMD) will also lock out permanently if you enter the wrong security code three times in a row after entering the PIN.
If your CMD has become locked or you have forgotten your CMD PIN code, find out on this page how you can recover your CMD.
Service channels
Learn where you can carry out the service and what are the advantages of each channel
What is the price to unlock the Digital Mobile Key?
It's free.
Forgot your Digital Mobile Key PIN?
Did you forget the PIN code of your Digital Mobile Key? If you have forgotten the PIN code of your CMD, even if the CMD is not blocked, go to a Citizen Spot and ask for a new PIN code.
You can associate the same mobile phone number and Citizen Card to the new Digital Mobile Key.
Did you forget the digital signature PIN of the Mobile Digital Key? If you make a mistake 5 times in a row with the signing PIN code, or the security code you receive in response when trying to sign with the Mobile Digital Key, the digital signature function of the CMD will become inactive. However, the Mobile Digital Key continues to function normally to be able to authenticate.
Reactivating the CMD digital signature on the Internet You will need to authenticate with Digital Mobile Key or Citizen Card.
In case you forgot the digital signature PIN code of the CMD, or the digital signature function has become inactive, you can reactivate the digital signature of your CMD in the authentication.gov portal:
Click on the button "EDIT" under Digital Signature
If the status of the digital signature is ACTIVE, choose INACTIVE, and then save.
Make sure that the status of the digital signature is INACTIVE. Click the edit button, choose the ACTIVE option, set a new digital signature PIN code, and choose save.
Afterwards, you will receive a security code on your mobile phone to validate the operation.
Reactivate the CMD digital signature in a service counter Go to a Citizen Spot and ask to reactivate the digital signature function of your Digital Mobile Key.
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