Pedir esclarecimentos e informações sobre crédito

The Credit Ombudsman helps individuals and businesses to better understand their rights and obligations related to credit, such as mortgage loans, car loans, or personal loans.
The Credit Ombudsman also facilitates communication between the customer and the bank or credit institution.

Service channels

Learn where you can carry out the service and what are the advantages of each channel

Who can pedir esclarecimentos e informações sobre crédito?

Any individual or entity may request clarifications or information from the Credit Ombudsman on matters related to credit.

How pedir esclarecimentos e informações sobre crédito?

Email
Send an email, including your full name and your questions, to: mediador.do.credito@bportugal.pt.

Post
Send a letter with your questions to:
Mediador do Crédito
Apartado 21004
1126 – 001 LISBOA

In person
Visit a Bank of Portugal service desk.

What is the price to pedir esclarecimentos e informações sobre crédito?

The service is free of charge.

Support contacts

For support or additional information, you can contact the Credit Ombudsman’s services by phone at 213 233 416 (cost of a call to the national landline network), available from 9:30 a.m. to 5:30 p.m. on working days.

What is the support legislation?

Decree-Law No. 144/2009, of 17 June