Making a statement or complaint about an educational establishment or a department of the Ministry of Education

You can make a statement or complaint to the Inspectorate-General for Education and Science (IGEC) about situations that have occurred in a school, university or department of the Ministry of Education.

Who can make a statement or complaint about an educational establishment or a department of the Ministry of Education?

Any person may submit a statement or make a complaint. This includes students, guardians, officials or citizens in general.

How much does it cost to make a statement/complaint about an educational establishment or a department of the Ministry of Education?

Making a statement or complaint about an educational establishment or a department of the Ministry of Education is free of charge.

How can I make a statement or complaint about an educational establishment or a department of the Ministry of Education?

Before submitting a complaint to the IGEC, you should try to resolve the situation directly with the school, university or department concerned. You should only contact IGEC if you receive no answer or if the situation is not resolved.

When making a statement or complaint, you must:

  • Identify the persons involved,
  • Explain what happened and where,
  • attach all documents and evidence of the contact you have had to date with the competent bodies of the establishment where the incident occurred.

You can make a statement or complaint in the following ways:

By email to one of the following addresses:

By post or in person at the service desk of one of the four service desks available.