About the gov.pt portal

gov.pt is the single portal for accessing all public services in Portugal. It aims to facilitate interactions between citizens and businesses and the State, providing services and information to help people improve their daily lives and solve problems.

The portal is the responsibility of the Agency for the Technological Reform of the State, IP (ARTE).

On gov.pt you can find

  • information on more than 2,500 public services for citizens and companies
  • access to online services that mean you don't have to go to a service centre
  • addresses and opening hours of public administration offices and points of contact
  • practical guides associated with important events in the lives of citizens and businesses.
  • State digital platforms and products for citizens and companies
  • Information for foreign citizens who want to live or work in Portugal
  • among others.

Replacing the ePortugal portal

gov.pt has replaced ePortugal as the portal that aggregates public services in Portugal.

In addition to a new image, the gov.pt portal brings improvements to the user experience, such as a new organisation of content on the pages, greater focus on the search tool and portal navigation.

gov.pt has also made a Reserved Area available to its users, which allows them to follow even more services carried out on the portal for citizens and companies. You can find more information on the new gov.pt Reserved Area presentation page.

Updating content

The Agency for the Technological Reform of the State, IP (ARTE) is the entity responsible for the development, management and maintenance of the gov.pt portal, liaising with the various public administration bodies to collect, edit and publish the content provided by them. The information provided on the service pages is validated by the respective competent entities, which are responsible for notifying ARTE whenever an update is necessary.

Legal Support

The Digitalisation of Services Strategy, enshrined in Decree-Laws 73/2014 and 74/2014 of 13 May, reinforces the importance of the gov.pt portal for citizens, entrepreneurs and the public administration in terms of access to information and the provision of electronic public services. In this context, it has been decided that all applications submitted to public services can be submitted electronically through the one-stop shop, i.e. the gov.pt portal. These laws also stipulate that information must be properly organised by the services and bodies of the Public Administration and that it must be updated frequently, so as not to disappoint the expectations of citizens and economic agents.

Alignment with Digital Strategy and Civic Participation

Decree-Law No. 49/2024, of August 8, establishes the rules for the provision of digital services by the Public Administration, aiming to create an omnichannel service system. This system ensures that users seeking public services have a seamless, integrated, and consistent experience, regardless of the channel used. The omnichannel approach mandates the implementation of the Single Digital Services Portal – gov.pt – as the central hub for public service delivery.

You can learn more about this strategy and other Digital Transformation policies on digital.gov.pt and on the Mosaico website, the common Portuguese model for digital public services.

ARTE also provides various channels and initiatives that allow citizens and other stakeholders to contribute to the improvement of digital public services in Portugal. Participation is possible through the contact forms available on these portals or by taking part in periodic initiatives such as the Simplex Program, as well as in research activities, including interviews and workshops.

If you are interested in learning more or participating in these initiatives, please feel free to contact us.