Consumer rights

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Services | Consulting customs tariffs

If you make a purchase online on an e-commerce website based outside the European Union you will have to pay additional fees. To find out what customs fees apply to third countries please check the customs tariff on the Finance portal.

Services | Realizar uma arbitragem de conflitos de consumo através dos Centros de Arbitragem apoiados pelo Ministério da Justiça

Realizar uma arbitragem de conflitos de consumo através dos Centros de Arbitragem apoiados pelo Ministério da Justiça

Services | Complain about services provided at a pharmacy

Complain about services provided at a pharmacy

Services | Complain in case of denied, cancelled or delayed flights

In case of denied boarding placement in a lower class cancellation or long delay of a flight departing from Portuguese airports you may file a complaint with the Autoridade Nacional da Aviação Civil ANAC . The same applies to flights from countries outside the European Union arriving at Portuguese a ...

Services | Ask for consumer information and consumer rights

Ask for consumer information and consumer rights

Services | File a complaint about dangerous products

File a complaint about dangerous products

Services | Report on quality and food safety and economic activities

You can lodge a complaint with the Economic and Food Safety Authority ASAE if you identify anything that compromises food quality and safety.

Services | Energy Consumer Support

Energy Consumer Support

Services | Consultar registos de serviços de audiotexto e serviços de valor acrescentado baseados no envio de mensagem (SVA)

Permite realizar a consulta à base de dados dos operadores/prestadores habilitados no âmbito dos serviços de audiotexto. Pode consultar os operadores/prestadores habilitados por ordem alfabética ou por serviço.

Services | Resolving consumer disputes - European Consumer Center

The European Consumer Centre ECC provides information and assistance in resolving cross-border consumer disputes that occur within the European Union EU Iceland Norway and the United Kingdom. To resolve their issue consumers should contact the ECC in the country where they reside.