Consumer rights

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Services | Consulting customs tariffs

If you make a purchase online on an e-commerce website based outside the European Union you will have to pay additional fees. To find out what customs fees apply to third countries please check the customs tariff on the Finance portal.

Services | Complain about services provided at a pharmacy

Complain about services provided at a pharmacy

Services | File a complaint about dangerous products

File a complaint about dangerous products

Services | Report on quality and food safety and economic activities

You can lodge a complaint with the Economic and Food Safety Authority ASAE if you identify anything that compromises food quality and safety.

Services | Complain about the disrespect of the rights of a disabled person or person with reduced mobility on a flight

When the rights of disabled people or people with reduced mobility have not been respected on a flight a complaint can be filed with the Autoridade Nacional da Aviação Civil ANAC .

Services | Energy Consumer Support

Energy Consumer Support

Services | Consultar registos de serviços de audiotexto e serviços de valor acrescentado baseados no envio de mensagem (SVA)

Permite realizar a consulta à base de dados dos operadores/prestadores habilitados no âmbito dos serviços de audiotexto. Pode consultar os operadores/prestadores habilitados por ordem alfabética ou por serviço.

Services | Resolving consumer disputes - European Consumer Center

The European Consumer Centre ECC provides information and assistance in resolving cross-border consumer disputes that occur within the European Union EU Iceland Norway and the United Kingdom. To resolve their issue consumers should contact the ECC in the country where they reside.

Services | Denunciar infrações da competência da Entidade Reguladora dos Serviços Energéticos

Denunciar infrações da competência da Entidade Reguladora dos Serviços Energéticos

Practices Guides | Consumer rights in Portugal

Whether living or travelling in Portugal, European citizens enjoy a series of rights as consumers